El Encanto, Puebla - Reviews, Room Options & Prices 2025

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About the Hotel

5 Poniente No 105 Local B Centro, Puebla, Mexico

Hotel Boutique El Encanto, a 4-star Colonial hotel near Cathedral of Puebla, features a rooftop terrace, spa services, and city views. The property provides concierge services, wedding facilities, and complimentary WiFi throughout.

Modern Room Amenities

El Encanto offers 14 air-conditioned rooms equipped with minibars, flat-screen TVs, and safes. Private bathrooms include showers, complimentary toiletries, and hair dryers.

Mexican Dining Experience

El Patio de los Venados restaurant specializes in Mexican cuisine with al fresco dining options. A bar/lounge serves favorite drinks.

Spa and Services

The hotel provides deep-tissue massages, facials, and body treatments. Additional facilities include a meeting room and multilingual staff at the 24-hour front desk.

Transport and Attractions

El Encanto sits 16 miles from Hermanos Serdán International Airport, with airport shuttle service available. Cultural highlights include Poblano de Arte Virreinal Museum and Santa Monica Convent.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Loft

Max:

2 persons

35 m²

Bed options:

1 Double bed

City view

Shower

Balcony

room details

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Junior Suite

Max:

2 persons

55 m²

Bed options:

1 King-size bed

Shower

Air conditioning

room details

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Master Suite

Max:

2 persons

70 m²

Bed options:

1 King-size bed

City view

Shower

Bathtub

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Centre

Puebla800 m

Airports

Hermanos Serdan International (PBC) 28.6 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Rooftop Bar Experience

“The rooftop bar was a amazing spot to enjoy cocktails while taking in the fine view of the cathedral. The atmosphere was perfect for relaxation, and I absolutely loved the beautiful decor around the bar area.” view full review

Charming Loft Room

“I stayed in a loft that was beautifully decorated and quite spacious. The details in the decor added a lot of character to the room, making my stay feel special. The comfort of the space made it easy to relax after a day of exploring.” view full review

Cozy Comfort

“The bed in my room was very comfortable, which made for a great night's sleep. I appreciated the cozy ambiance that the room offered, creating a inviting environment for my stay. It really felt like a home away from home.” view full review

Great Entertainment Options

“I really enjoyed the entertainment options available, particularly the panoramic view from the elevator that overlooks the courtyard. It added a unique touch to my stay and made for some great pictures!” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Security
Luggage storage
Lift
Fire extinguishers

Services

Room service
Housekeeping
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Dinner

Business

Meeting/ Banquet facilities

Children

Children's menu

Spa & Leisure

Spa & wellness centre

Room features

Air conditioning
Mini-bar
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

5 Poniente No 105 Local B Centro, Puebla, Mexico

Map view

5 Poniente No 105 Local B Centro, Puebla, Mexico

City landmarks

Calle 6 Nte 205

Mercado el Parian

840 m

Calle 6 Nte 205

El Parian

840 m

Bridge

Bubas Bridge

930 m

Park

Historic area of Los Fuertes

2.2 km

Gallery

The neighborhood artist

1.0 km

Museum

Museo Regional Casa de Alfenique

680 m

Av 14 Oriente 805 Barrio del Alto

Templo de San Francisco

600 m

Calle 5 de Mayo #1605 Templo de Santa Monica

Escultura del Senor de las maravillas

1.0 km

Square

Paseo Bravo

1.1 km

Museum

Poblano Museum of Popular Art

860 m

Avenida 14 Poniente 305 Col. Centro Historico

Museo de Arte Popular Santa Rosa de Lima

870 m

Nearby

Park

Zocalo

240 m

Museum

Museo Amparo

340 m

PueblaMexico

Biblioteca Palafoxiana

100 m

cnr Avs 3 Oriente & 16 de Septiembre

Cathedral of Puebla

200 m

Church

Church of Santo Domingo

480 m

PueblaMexico

Alley of the Frogs

510 m

Av. Juan de Palafox y Mendoza

Templo del Ex-Hospital de San Roque

230 m

Museum

Casa De Los Hermanos Serdan

560 m

Museum

La Casa Del Mendrugo

390 m

Calle Cinco de Mayo 409

Fundacion Jose Luis Bello y Zetina y Museo

460 m

Gallery

Museo Poblano de Arte Virreinal

490 m

Museum

Museo Jose Luis Bello y Gonzalez

210 m

Calle 2 Nte 2

Museo Universitario Casa de los Munecos

330 m

Museum

Automobile Museum Puebla

540 m

Church

La Compania Templo del Espiritu Santo

430 m

16 de Septiembre 507

Casa del Dean

70 m

Library

Profetica

200 m

Museum

Living Museum Puebla

420 m

Historic Centre of Puebla

200 m

Restaurants

El Mural de los Poblanos

90 m

Avenida 16 de Septiembre 506 Centro Historico

Fonda Margarita

10 m

5 Poniente

Frenchies Cafe

10 m

Avenida 16 de Septiembre 315 Planta Alta. Frente a la Catedral

Cafe Wimpys

150 m

Avenida 7 Poniente 102-b 7 poniente 102-b Colonia Centro

Casona 703

150 m

Avenida 16 de Septiembre 703 Puebla Downtown

Bunaday

250 m

3 Poniente 143-A Colonia Centro

Sabor A Puebla

170 m

Calle 16 De Septiembre

Vittorio's

340 m

Calle 2 sur 106 Col. Centro

Reviews and Ratings

Feedback from previous guests about their experience.

56%

enjoyed the hotel and would happily stay again

5.6/10

Guest rating

Rooms

7.2

Location

9.2

Service

5.8

Dining

7.0

Shawn

United States, February 2025

6.8/10

I had a lovely stay at El Encanto, especially enjoying the room's multiple balconies with stunning views of the Cathedral. However, the lack of English spoken by the staff made it challenging to get information about local markets and taxi fares. Overall, the location is superb, right in the historic center, but the service could use some improvement.

Rooms

9.0

I stayed in a room with multiple balconies that offered amazing views of the Cathedral. It was a good space to wake up in.

Service

6.0

The staff was friendly, but their limited English made it hard for me to get assistance with city information and taxi fares.

Location

10.0

The hotel's location is perfect, situated right at the historic center of the city, making it easy to explore.

Dining

8.0

Breakfast in the beautiful courtyard was enjoyable, with reasonable offerings like whole wheat bread rolls and coffee.

Facilities

7.0

The hotel provided room service and housekeeping, which added to the convenience of my stay.

Benjamin

United States, January 2025

5.0/10

I had a lovely stay at El Encanto, with its beautiful building and superb location in downtown Puebla. However, the service was a bit of a letdown since staff spoke almost no English and couldn’t help with local info I needed. The rooms were great, especially with the balcony view, but getting there involved navigating steep stone steps without a handrail.

Rooms

8.0

The room was lovely, featuring a balcony with a great view, although I had to climb steep stone steps without a handrail to get there.

Service

5.0

The staff was friendly, especially Cristina at the bar, but they spoke almost no English and couldn't provide much info about the city or taxis.

Location

9.0

The location was perfect, right in downtown Puebla, making it super convenient to explore.

Dining

6.0

Breakfast in the beautiful courtyard was nice, though I found the selection a bit limited to pre-packaged products.

Facilities

7.0

They offered room service and housekeeping, which were helpful, and I appreciated the welcome drink upon arrival.

Chris

United States, November 2024

5.0/10

My stay at El Encanto was quite a unique experience. The location in downtown Puebla was perfect for exploring the historic center, but the room had many stairs and faced challenges with noise from a wedding below. Overall, it was stylish and comfortable, though the service could have been improved with more local knowledge.

Rooms

7.0

The room was stylish with multiple balconies and a view of the Cathedral, but it was quite isolated and had many stairs.

Service

6.0

The staff was friendly and accommodating, but they spoke almost no English and weren't very knowledgeable about local markets or taxi fares.

Location

9.0

The hotel's location right in the historic center of Puebla was superb and made it convenient to access various attractions.

Dining

7.0

Breakfast was served in a beautiful courtyard, which was lovely, though I felt a small gesture would have been nice for the disrupted sleep due to the event.

Facilities

7.0

The hotel offered decent room service, housekeeping, and welcomed me with a drink, though I didn't utilize all the facilities like tour assistance.

Jimmy

United States, October 2024

5.6/10

My stay at El Encanto in Puebla was quite the experience. The location is absolutely perfect, right in the historic center, which made exploring the area a breeze. While the rooms were very nice and comfortable, I did encounter issues with noise from a wedding on the roof terrace that lasted until 2 AM, which disrupted my sleep. Overall, it was a blend of beautiful surroundings and some service hiccups.

Rooms

7.0

The rooms were really nice and comfortable, even featuring a balcony with a great view. However, the layout is quite isolated with many stairs.

Service

6.0

The staff was very friendly but spoke almost no English and seemed uninformed about places I wanted to visit, like local markets.

Location

9.0

The location is superb, right at the historic center of the city with everything I needed nearby.

Dining

7.0

Breakfast in the beautiful courtyard was reasonable, but I think a small gesture, like coffee to ease the disrupted sleep, would have been nice.

Facilities

7.0

The hotel offered good facilities including room service and housekeeping, though I did miss out on a welcome drink.

Hugh

United States, October 2024

5.6/10

I had a mixed experience at El Encanto. The location was perfect, right at the historic center of the city, making it easy to explore. However, my room was stylish yet impractical, especially since it was below the roof terrace where a wedding took place until 2 am, disrupting my sleep. While the staff was friendly and accommodating, their limited English proficiency made it hard to get information about local markets and taxi fares.

Rooms

5.0

My room looked stylish but was impractical, and it smelt very damp. It also did not have a balcony or mini bar as per my booking confirmation.

Service

6.0

The staff was very friendly and accommodating, which I appreciated, but they spoke almost no English and were not familiar with local markets or taxi fares.

Location

9.0

The location is just perfect, right in the historic center of the city and near the best restaurant, making it convenient for everything I needed.

Dining

7.0

Breakfast in the beautiful courtyard was nice, but I felt a small goodwill gesture for the disrupted sleep would have been welcome.

Facilities

7.0

I appreciated the room service and housekeeping, but I would have liked more information on welcome drinks and tours.